I joined the Zenefits UX Writing team to focus on our Payroll product. Here are just a very few projects I worked on.  

Deductions Mapping

 When your benefits software and your payroll provider aren't connected, you need to "map" your benefits deductions to your payroll. I suggested we update the copy on this page, and made a UI recommendation that both fit the resources we had and drastically decreased support cases (see graph below). 

"Before" - Mapping Deductions

This is what the Mapping Deductions experience looked like before my changes.  

Deduction Mapping - BEFORE.png

"After" - Mapping Deductions

My fixes for this page included in-line Deduction Code edits (instead of going into a modal), dedicated on-page help text, and more comprehensive instructions in the headline. 

Deduction Mapping - AFTER.png

Results

The "Before" version of this page went live to all clients in June of 2016 — and with that came a huge support case load. We implemented my changes in late August of 2016, and support cases plummeted. 

Deduction Mapping - RESULTS.png

Results

The "Before" version of this page went live to all clients in June of 2016 — and with that came a huge support case load. We implemented my changes in late August of 2016, and support cases plummeted. 


Pay Run Experience

Our pay run experience wasn't as user-friendly as it could be. In this version of the product, designer Leo Succar-Ferre and I came up with a less-click-filled, more simple to understand experience. 

Overview Page Banners

All Zenefits products redid their overview pages for Z2. I inspired the rest of the UX Writers to have fun with these banners, and infuse delight. These mocks were made in collaboration with designer Leo Succar-Ferre.

Hero Banners - T&A Overview Pages-2.png